West Indies Assistance offers medical repatriation and concierge services.
Wherever you are in the world right now, on a business trip or honeymoon, you can unfortunately get sick or have an accident.
In this case, if repatriation to your home country is not an option due to your state of health, you must seek medical treatment locally. Unfortunately, in many countries, medical care is inadequate. In this case, medical evacuation to an area offering an optimum level of care is required.
It is in this precise context that the experts of West Indies Assistance intervene. Medical evacuation involves the organization of a medical aircraft with a medical team and its equipment.
In the event of an emergency, we organize your medical evacuation to the nearest suitable destination hospital, then repatriate you to your home or a hospital in your country of origin.
West Indies Assistance : Medical repatriation and concierge service
Our mission: Optimizing access to healthcare
Need medical repatriation or concierge services?
In the case of a medical repatriation by air, the ground ambulance receives the patient on site and transports him/her directly to the airport. After landing, the ambulance drivers take the patient and his medical team to the destination hospital.
Our medical concierge will manage the reception of autonomous patients and their families.
West Indies Assistance is the trusted partner for insurance companies, assistance providers, mutual insurers and businesses wishing to look after the health of their policyholders or staff, by controlling costs and providing access to excellent medical care.
To meet this objective, West Indies Assistance relies on a medical network made up of hospitals and clinics, doctors, a paramedical network, service providers specialized in patient transport, as well as a range of services in referral, care coordination and accompaniment.
We offer a range of services to accompany patients from their point of departure to their arrival at the Martinique or Guadeloupe Hospital, and throughout their planned stay in hospital.
Our missions can be summarized as follows:
- Providing efficient medical evacuation services from the Caribbean to the French West Indies;
- Providing the highest quality service for the safe and rapid transport of your patients;
- To be the best partner and local assistant for insurance companies;
- Responding to the new challenges of access to care caused by the health crisis related to the coronavirus ;
- To give all the inhabitants of the Caribbean access to the best care available in our region and in Europe.
These services cover a wide spectrum, ranging from the organization of medical appointments tohealth care support for patients and their families in some cases.
We are constantly improving our offerings to cover all stages of effective, patient-friendly health care:
- Patient orientation
- Teleconsultations
- Management of health care procedures
- Optimization of care pathways in adapted structures
- Medical concierge…
Our vision and values
Our services give you the opportunity to have a positive impact on the health of your policyholders, employees or constituents, while keeping costs under control. Every year we expand our range of services to guarantee a global service in a safe environment:- Second opinion,
- Physician sent on site for patient assessment,
- Teleconsultation,
- Contact with the destination hospital,
- Take advantage of the latest technologies available on our territories.
We are surrounded by a caring, motivated team trained in the implementation of appropriate, tried-and-tested processes.
What’s more, we rely on reference partners, both medical and non-medical, whom we have tested over 15 years of practice. Thanks to the daily work of our team and the great diversity of our offers, we are able to guarantee a quality service.
Putting people at the heart of our priorities
West Indies Assistance rigorously applies the legal and applied principles through the French ” Patient’s Charter ” issued from the “Ministerial Circular” n. 95-22, May 6, 1995.
The patient’s well-being is our top priority. We consider the person and their loved ones as members of our family. We treat them with the respect and consideration they deserve.
USERS ARE TREATED WITH RESPECT, REGARDLESS OF THEIR AGE, SOCIAL STATUS, ETHNICITY OR RELIGIOUS, CULTURAL, SOCIAL OR SEXUAL PREFERENCES.
Quality medical support
Above all, we want to enable users to receive the right care, administered by the right professionals, in the right structures and, above all, at the right time.
This is why our ambulance drivers, nurses and doctors all have solid experience and are well versed in the gestures of emergency care.
Our strength lies in the ability of our agents to respond to all requests relating to the preparation of the stay.
Our nursing staff is equipped withstate-of-the-art medical equipment (scopes, electric syringe pumps, EVASAN cases, oxygen concentrators, transport respirators, etc.).
Respect for the privacy of patients
West Indies Assistance develops close internal collaborations to meet specific hospital needs and manage international health operations.
Patients’ rights and personal data are further protected against confidentiality violations, fraud and misuse of private information.
As such, our information systems meet the requirements of European GDPR (General Data Protection Regulation) certifications.
The excellence of our service depends on our ability to adapt to any request to guarantee customer satisfaction.
Transparency on costs incurred
The cost of medical repatriation and hospitalization at the university hospital can vary according to the means of transport chosen, the pathology and the equipment carried, and can reach several tens of thousands of euros depending on the origin and destination.
Depending on the patient’s nationality, the cost of medical evacuation or repatriation may be fully or partially covered by insurance, Social Security, mutual insurance or the French Ministry of Foreign Affairs.
This rate will depend on several factors:
- The patient’s state of health,
- Nationality (European health insurance card for Europeans),
- The urgency of the situation,
- Flight time,
- The presence of a medical team or medical equipment,
- Chartering a medical aircraft.
Whatever the situation, we draw up a detailed, customized quote for each case.
Our multidisciplinary team
Because each patient is different and requires appropriate resources and a flexible team, we do our utmost to provide you with a high quality medical repatriation.
Our highly experienced operational team is the driving force behind our quality and efficiency:
- Diane HECKEL
- Dr Annette GIRARD-CLAUDON
- Marie Yannick AGASSEAU
- Juliane PINGRAY
Our jobs
Our loyal team is composed of highly qualified professionals. Their strength? The richness of their professional experience (medical, paramedical, marketing, IT, hotel industry, management control…).
A medical director, a doctor specializing in emergency care and medical evacuation, ensures the smooth running of the service.
An international medical concierge and patient transport service
West Indies Assistance offers you a medical concierge service. This is a real guarantee for the smooth running of your medical procedures.
Companies large and small, insurance companies and private individuals all use medical concierge services like ours.
As such, our structure offers you comprehensive healthcare support in all circumstances.
The West Indies Assistance teams are united around a common goal:
Value proximity to clients to provide highly effective, first-class care and support, 24 hours a day, year-round and at the lowest possible cost.
We provide our customers (insurers, mutual insurers, companies and institutions) with services that cover the various stages of the care process (prevention, diagnosis, support, care and follow-up). We offer our clients (insurance companies, mutuals, businesses and institutions) a full range of solutions including
- Medical expertise;
- The use of new technologies and innovation;
- Coordination of a qualified network of healthcare professionals, multidisciplinary teams working closely with patients and paramedical partners.
Areas of intervention
West Indies Assistance does not only offer medical repatriation, i.e. the transfer of patients to their country of origin. We also organize medical evacuations (or EVASAN).
These transports aim to evacuate a patient from a place where the supply of care is insufficient to a suitable structure with a European standard technical platform.
International medical evacuation in the Caribbean area and to Europe
Medical evacuation requires considerable administrative, technical and logistical preparation. Certain stages are complicated (medical check-ups, assessment of the patient’s fitness to travel, organization of the medical team and medical transport, authorization requests, etc.).
West Indies Assistance teams take care of all these operations , to make the patient’s evacuation and the transfer of his or her loved ones as smooth as possible. No matter the disability or illness.
West Indies Assistance covers the Caribbean basin.
Insurances, mutual insurance companies, contact our team who will study your policyholder’s case with great responsiveness and define the most suitable transport for his or her state of health (Air Ambulance, commercial flights in business class or stretcher, Wings to Wings…).
Thanks to its extensive local knowledge, West Indies Assistance is able to offer medical evacuation and repatriation services adapted to all situations, from Europe to our region or to other continents:
- To the European Union
- to Latin and Central America
- to Canada, USA
- to Asia
A medical concierge service for the entire Caribbean
West Indies Assistance offers concierge services in the field of healthcare with the best specialists in the French West Indies and mainland France.
Benefit from medical coverage and access to care throughout the Caribbean and beyond.
Areas served
- US Virgin Islands
- British Virgin Islands
- The Bahamas
- Cuba
- Jamaica
- Haiti
- Dominican Republic
- Cayman Islands
- Turks and Caicos Islands
- Puerto Rico
- Anguilla
- Antigua & Barbuda
- St. Louis Martin
- Sint Maarten
- Saba
- Saint Eustatius
- Saint-Barthélémy
- Saint Kitts and Nevis
- Montserrat
- Guadeloupe
- Dominique
- Martinique
- Saint Lucia
- Saint Vincent and the Grenadines
- Grenada
- Barbados
- Trinidad and Tobago
- Aruba
- Bonaire
- Curacao
For inter-continental medical repatriation, West Indies Assistance works with AIR STRETCHER, a Paris-based company specializing in airliner medical transport. We can accompany you anywhere in the world, whatever your final destination.