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Medical repatriation,
assistance and medical concierge
West Indies Assistance
Our services
Based in Fort-de-France, Martinique, West Indies Assistance specializes in international medical evacuations and repatriations in the Caribbean region, and offers a medical concierge service with administrative and logistical support for patients and their families. Contact our team 24 hours a day, 7 days a week for a quote tailored to your needs. A range of solutions are available to meet your requirements by combining medical expertise, a network of healthcare professionals, TPA, logistical organization and personalized support.
Medical repatriation and assistance to and from the Caribbean
West Indies Assistance organizes tailor-made medical repatriations thanks to a quality care anywhere in the world. Insurances, mutual insurance companies, contact our team which will study your client's case with great reactivity and will define the most adapted transport to his state of health (Air Ambulance, commercial flights with or without stretcher, Wings to Wings...).
Medical Concierge & Care Coordination in the Caribbean
West Indies Assistance Medical Concierge offers personalized support. We bring you the excellence of French medicine in the health care facility of your choice in Martinique or Guadeloupe, at the best cost. Our teams take care of everything so that you and your loved ones enjoy a stay as serene and pleasant as possible.
West Indies Assistance
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Who are we ?
20 years of expertise at your service
West Indies Assistance is the trusted partner of many insurance and assistance companies wishing to offer their policyholders the best possible service while controlling their costs. We guarantee as many people as possible access to high-quality medical care 24/7, relying on our team and our network of healthcare professionals working in the best hospitals and clinics in Martinique and Guadeloupe. Coordination of care, logistics and support are at the heart of our mission.
Missions
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John Peter
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Customers
Robert Doe
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Customers
David Clay
Après mon accident de voiture, et ma prise en charge initiale sur l´île locale, j´ai pu compter sur West indies assistance pour m´évacuer dans les meilleurs conditions vers le Royaume-Uni
Customers
Our commitments : Quality care whatever the situation
Thanks to our local knowledge and strategic partnerships, we can offer you a variety of medical repatriation and concierge services operated by a qualified team available 24/7.
24/7 availability
A team at your service 24 hours a day, every day, to offer you a tailor-made estimate, to organize medical repatriations and your private medical stays
International service coverage
We serve over 150 countries with over 350 partners
Multilingual
English-speaking specialists are available to accompany clients and their families.
A controlled cost
Get the best health care and quality service at an affordable cost with our tailored solutions
From bed to bed
Our team of professionals follows the patient all the way to the final destination and takes care of him/her there.
A solid network of health professionals
As a major player in the French West Indies, we have forged close ties with hospitals and clinics in Martinique and Guadeloupe to facilitate administrative procedures.
Clients & Partners
Since 2006, West Indies Assistance has been working with 150 insurance partners around the world, including leading assistance companies who continue to place their trust in us over the years for their medical repatriation missions.
To carry out its various missions, West Indies Assistance works with a wide network of partners in the islands of the Caribbean basin, to prepare medical evacuations to the university hospitals of Martinique and Guadeloupe as effectively as possible. The company also relies on its teams to offer the best quality and experience to patients.
West Indies Assistance
Your preferred provider for access to care throughout the Caribbean
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+596 596 70 18 89
Repatriation and medical concierge news
Medical Transport by Plane: How West Indies Assistance Ensures Safe Aerial Transfers
When urgent medical needs arise—whether it’s a repatriation from holiday in the Caribbean, an inter-facility transfer, or an evacuation from a remote island—choosing the right partner for medical transport by plane can make all the difference. At West Indies Assistance ...
Repatriation Flights: Your Lifeline for Safe Medical Return Home
The promise of a Caribbean vacation or an essential business trip is built on the anticipation of a safe return. Yet, a sudden accident, a severe illness, or the exacerbation of a chronic condition can shatter that promise in an ...
West Indies Assistance at ITIC Global: Caribbean Excellence in Air Ambulance & Stretcher Repatriation Martinique-Europe
As international travel resumes and medical needs become more complex, the demand for reliable, rapid, and medically equipped air ambulance services is growing. West Indies Assistance, based in Martinique, proudly represents the Caribbean at ITIC Global, the world’s leading conference ...
Contact
Any questions? Need a custom quote? Contact us