International medical repatriation of patients

Medical repatriation

Insurance, doctor, hospital, patient, contact West Indies Assistance for a medical repatriation from the Caribbean, to the islands of the Caribbean basin, Europe and America.

WIA accompanies you on all types of medical repatriations thanks to a 24/24 and 7/7 care.

Specialized in stretcher evacuation and repatriation for more than 15 years, WIA and its team of experienced professionals meet your most demanding requirements.

Medical repatriation
in the Caribbean

WIA’s medical repatriation area covers mainly the Caribbean basin.

Are you an insurance company looking for international medical repatriation options? WIA offers to all persons in need of care, a repatriation in one of the French overseas departments: Guadeloupe, Reunion, Martinique, Guyana, Mayotte as well as a medical repatriation on all the Caribbean islands.

Medical repatriation to the Caribbean offers patients :

  • European standard of health care
  • A high quality technical platform
  • The possibility of using the European Health Insurance Card which covers up to 80% of medical expenses

Cancer patients have the opportunity to receive treatment at the Albert Clarac Hospital in Martinique, including tomotherapy and chemotherapy.

Some patients may also seek treatment at the university hospital in Guadeloupe or Martinique as well as at a private clinic of their choice.

Medical repatriation to Europe and the United Kingdom

Insurance, if you are looking for a solution to repatriate patients to Europe in case of specific needs (bad burns, premature babies, meningeal hemorrhages or certain types of cancer…), WIA provides medical repatriation to Europe.

WIA is able to arrange for a round trip flight by commercial airline with the option of flying directly on a stretcher.

Medical repatriation to the UK is also taken care of by our team of professionals.

Medical repatriation to America and Canada

WIA will work together with insurance companies to ensure the transfer of patients who wish to go to America.

We provide air ambulances as well as land ambulances operated by qualified professionals.

Medical repatriation by air ambulance

Why choose
West Indies Assistance for an emergency repatriation ?

West Indies Assistance has more than 10 years of experience, 10 000 missions and 1000 flights.

One of its major strong points is its strategic location in Martinique, a French island, belonging to the European Union, with European medical standards.

With its team of experts, WIA provides comprehensive medical services to residents of the Caribbean islands as well as to tourists in the region.

Working closely with medical offices and their consultants, WIA ensures high standards and handles the most complex medical requirements.

Insurers, you can contact WIA 24 hours a day, 7 days a week. Thanks to its know-how for more than 15 years and its local knowledge, WIA is able to provide high standard medical services and medical repatriation solutions adapted to each situation.

Satisfied insurance partners

More than 150 insurance companies around the world trust WIA for the medical repatriation of their clients.

Europ Assistance, Axa Assistance, Allianz Global Assistance, Inter Mutuelles Assistance, Mutuaide, Healix, Europcross, Adac, as well as various European and worldwide insurance companies in Asia, Africa, America and many other countries.

Medical repatriation by stretcher: The patient’s medical comfort at the best cost

Depending on the condition of some patients, transport in the supine position is necessary for the whole duration of the flight.

For this reason, WIA provides for medical repatriation by stretcher, which can be arranged in the morning for an evening departure if necessary.

This stretcher repatriation ensures the comfort and safety of the patient, and reduces considerably the cost of repatriation.

No stops are necessary, with airlines such as Air France, it is possible to make the trip on direct commercial flights to Europe.

How to get repatriated?

The stages of medical repatriation

You are an insurance company and wish to call upon WIA for the medical repatriation of one of your clients? Contact the team to find out about costs and options.

Available 24 hours a day, WIA can respond to emergency situations with great rapidity.

The first step in the repatriation process is to quickly review the patient’s case to determine what medical care is needed during the flight, such as physician, nurse or specialist care.

WIA then defines the most appropriate transport (Air Ambulance, Commercial flights, Wings to Wings) and ensures the smooth running of the mission.

In the most serious cases, WIA will arrange for emergency medical evacuation to the insured’s place of residence for treatment.

Medical assistance

WIA accompanies you for a medical repatriation in the Caribbean islands, to Europe and the rest of the world.

WIA takes care of the patient’s admission to the destination hospital, taking into account all the requirements and information received from the insurance company or other applicant/prescriber of the repatriation.

WIA closely follows the patient during his hospitalization and takes care to inform theinsurance company of his medical evolution.

Once the patient is fit to fly back to his country of origin, WIA also organizes his return trip by airliner with medical team if necessary, by air ambulance, or air cab and ensures the smooth transportation.

WIA will send its medical team to provide the patient with the medical care and monitoring he needs during the flight.

Some patients requiring respiratory assistance and on respirators are transferred by stretcher on a Air France commercial flight, with large oxygen reserves that allow this type of repatriation at a much lower cost than an air ambulance.

Finally, WIA will accompany you through various services such as ticketing, hotel and cab reservations for the patient and his family as well as logistical support.

Price of a medical repatriation

You are an insurance company and want to know the price of a medical repatriation?

Contact the WIA team, available 24/7, who will establish a detailed estimate based on several criteria (patient’s clinical condition, type of transport, etc.).

The types of medical repatriation AIR transport

Air Ambulance

WIA works with qualified aircraft manufacturers and their own medical teams specialized in this type of transport and recognized for their skills.

These flights are preferred for short and medium distances between islands.

Commercial flights

When the patient is able to travel by commercial airliner, WIA favors this solution as an excellent and economical alternative to medical air travel.

This type of medical repatriation is possible in a sitting position but also on a stretcher when the patient must remain in a lying position.

In both cases, WIA provides the patient with a medical team and the material and equipment necessary for the smooth care management.

Bed to bed

WIA also offers the ” bed to bed transfer ” service worldwide, which includes various ambulance transports between airports and hospitals thanks to its database of renowned professionals.


In addition, the “on-board transfer allows the patient to reach his final destination without having to stop for 24 hours. which would extend the duration of the transport.

In this case, WIA organizes an air ambulance to take the patient to the nearest international airport where he/she can continue his/her transfer by stretcher or business class on a commercial flight.

Medical repatriation worldwide

WIA organizes medical repatriations and evacuations all over the world:

  • US Virgin Islands
  • British Virgin Islands
  • The Bahamas
  • Cuba
  • Jamaica
  • Haiti
  • Dominican Republic
  • Cayman Islands
  • Turks and Caicos Islands
  • Puerto Rico
  • Anguilla
  • Antigua & Barbuda
  • St. Louis Martin
  • Sint Maarten
  • Saba
  • Sint Eustatius
  • Saint-Barthélémy
  • Saint Kitts and Nevis
  • Montserrat
  • Guadeloupe
  • Dominique
  • Martinique
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Grenada
  • Barbados
  • Trinidad and Tobago
  • Aruba
  • Bonaire
  • Curacao
  • United States of America
  • Canada
  • Central and South America
  • Europe
  • Asia